Refund policy

At Projekt Gulabjaam, every saree is carefully sourced and inspected before it reaches you. We hope you love every drape as much as we do. However, if you need assistance with your purchase, please review our policy below.

Return Eligibility

You may request a return within 4 days of receiving your order.

To be eligible for a return:

  • The saree must be unused, unworn, unwashed and in its original condition.

  • All original tags, packaging, invoices and accessories must be intact.

  • Products showing signs of use, perfume, makeup stains, alterations, washing or damage will not qualify for return.

  • Sarees purchased during special promotions, clearance sales or limited-time offers are not eligible for return unless received in a damaged or incorrect condition.

Important: Unboxing Video Required

To ensure a fair and transparent resolution, an uninterrupted opening (unboxing) video is mandatory for all return requests involving:

  • Damaged products

  • Incorrect products

  • Missing items

  • Manufacturing defects

The video should clearly show the sealed package being opened from start to finish without any cuts or edits. Claims submitted without an unboxing video may not be approved.

Return Process

To initiate a return, please contact us within 4 days of delivery.

Once your request is received:

  1. Our team will review your request.

  2. If approved, a reverse pickup will be arranged wherever service is available.

  3. If reverse pickup is unavailable, customers may be requested to self-ship the product using a reliable courier service with tracking.

Quality Inspection

All returned products undergo a quality inspection after reaching our warehouse.

If the product does not meet our return eligibility criteria, it will be shipped back to the customer and no refund will be issued.

Refunds

Once the returned product passes our quality inspection, refunds will be processed to the original payment method within 7–10 business days.

Please note:

  • Shipping charges are non-refundable.

  • Processing time may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different saree, colour, or design, you may place a new order separately after your eligible return request has been approved.

Contact Us

For any questions regarding returns or refunds, please reach out to us:

Email: hello@projektgulabjaam.com

Phone & WhatsApp: +91 98673 5287